Policies
Shipping & returns
How your order gets to you, and what happens if something's not right when it arrives. No fine-print scavenger hunt — it's all here.
Orders ship within 1 business day
30-day return window
01 — Shipping
Pick a speed
Rates are calculated on order weight and destination and shown in full at checkout before you pay.
Standard
Ground shipping
$5.95
Free on orders over $49
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5–7 business days
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Tracking included
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Most orders default here
Standard
Quick paws
$14.95
Flat rate, any order size
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2–3 business days
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Tracking + delivery alerts
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Best for running out of food
Standard
Next-day
$29.95
Order by 1pm PT
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1 business day
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Continental US only
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Not available for aquarium glass or heat lamps
02 — Processing
From cart to porch
What actually happens after you hit "place order."
1
Order confirmed
You'll get an email receipt the moment payment clears. If anything in your cart is backordered, we flag it here instead of surprising you later.
2
Packed within 1 business day
Orders placed before 1pm PT on a weekday ship same day. Weekend and holiday orders go out the next business day.
3
Tracking sent by email
Every order ships with a tracking number. Live tanks, heat-sensitive food, and anything glass get extra padding and a fragile label, no extra charge.
4
It lands on your porch
Standard orders arrive in 5–7 business days from the ship date, faster if you chose expedited or overnight at checkout.
03 — Returns
If it's not right
Most unopened items can go back within 30 days of delivery for a full refund.
1
Start the request
Email seifyousuf@gmail.com or call us with your order number. No account or login required.
2
We send a label
Eligible returns get a prepaid shipping label by email within one business day, at no cost to you.
3
Pack it back up
Original packaging isn't required, but the item should be unused, unopened, and in resellable condition.
4
Refund issued
Once we receive and inspect the return, your refund posts to the original payment method within 5–7 business days.
04 — Eligibility
What comes back,
what doesn't
The short version, for hygiene, safety, and fairness reasons.
Returnable within 30 days
Unopened food and treats, factory-sealed
Collars, leashes, and harnesses, tags off and unworn
Beds, crates, and carriers, unused
Aquarium and terrarium hardware, unopened box
Toys, unopened packaging
Anything that arrived damaged or incorrect
Not eligible for return
Opened bags of food, litter, or bedding
Personalized or engraved items, like name-carved collars
Live plants, feeder insects, or perishable items
Worn or used grooming and hygiene tools
Clearance and final-sale items, marked at checkout
Gift cards