Question 1

My order arrived damaged. What now?

Accepted Answer

Email photos of the damage to seifyousuf@gmail.com within 48 hours of delivery and we'll send a free replacement or full refund — no need to ship the damaged item back first.

Question 2

Do I have to pay for return shipping?

Accepted Answer

No. Every eligible return ships back on a prepaid label we email you, whether the return is our error or a change of mind.

Question 3

Can I return part of an order?

Accepted Answer

Yes. Only send back the specific items you don't want — the rest of your order and its refund status are unaffected.

Question 4

How long does a refund actually take to show up?

Accepted Answer

We issue refunds within 5–7 business days of receiving your return. After that, your bank or card issuer typically posts it within 2–5 additional business days.

Question 5

What if my order shows delivered but I don't have it?

Accepted Answer

Give it 24 hours in case a carrier scanned it early, then contact us — we'll track it down or send a replacement, whichever gets your bestie fed faster.

FAQ

Frequently asked questions

My order arrived damaged. What now?

Do I have to pay for return shipping?

Can I return part of an order?

How long does a refund actually take to show up?

What if my order shows delivered but I don't have it?