Policies
Store policy
The terms behind how we sell, ship, protect your data, and welcome pets in our San Francisco shop — written to actually be read, not just scrolled past.
Last updated July 2026
Applies to purrven.com and our SF store
01 — Payments
How you pay,
how you can cancel
Standard, secure, and nothing hidden until checkout.
Visa / Mastercard / Amex
Discover
Apple Pay / Google Pay
PayPal
PurrVen gift card
1
Secure checkout
All payments are processed through PCI-compliant, encrypted checkout. We never store your full card number on our servers.
2
Order cancellation
You can cancel or edit an order free of charge up until it enters packing — usually within 2 hours of placing it. After that, treat it as a return once it arrives.
3
Pricing & promotions
Prices are in USD and may change without notice ahead of a new order. One promo code per order unless a promotion explicitly states otherwise. Sale prices aren't applied retroactively to past orders.
4
Sales tax
Prices are in USD and may change without notice ahead of a new order. One promo code per order unless a promotion explicitly states otherwise. Sale prices aren't applied retroactively to past orders.
5
Product accuracy
We do our best to keep colors, sizing, and packaging photos current, but manufacturers do change packaging without telling us. Minor variation from product photos isn't grounds for a defect claim.
02 — Product safety
Before it reaches
your bestie
We're a supply shop, not a substitute for veterinary care.
Veterinary disclaimer
Nothing on purrven.com or in our store is a substitute for professional veterinary advice, diagnosis, or treatment. Always consult your vet before changing your pet's diet, introducing supplements, or using any medicated or health-related product — especially for puppies, kittens, seniors, or pets with existing conditions.
If your pet shows signs of illness or distress, contact your veterinarian or an emergency animal hospital directly rather than relying on product descriptions or staff recommendations.
6
Restricted & age-gated items
Certain medicated shampoos, flea and tick treatments, and heat-lamp equipment require you to confirm you're 18 or older at checkout. A small number of veterinary-strength items may require proof of a prescription before we ship.
7
Live and perishable goods
Feeder insects, live aquarium plants, and refrigerated items ship separately with temperature-safe packaging and cannot be returned once delivered, for the safety of the product and other customers.
8
Recalls
If a product we've sold is subject to a manufacturer recall, we'll email every affected customer with instructions and cover the cost of return or disposal.
03 — Privacy
What we do
with your data
Short version: we use it to run your order and the Besties Club, and nothing else.
What we collect
Name, shipping and billing details, order history, and — if you opt in to the Besties Club — your pet's name and species, so we can personalize offers.
How we use it
To fulfill and ship orders, provide support, and — only if you've subscribed — send offers and restock alerts. We never sell your data to third parties.
Your control
Unsubscribe from emails anytime via the link in any message, or email privacy@purrven.com to request a copy or deletion of your data.
04 — In-store visits
​Bring your bestie
Our San Francisco flagship is pet-friendly by design — a few ground rules keep it that way for everyone.
Welcome in-store
Leashed dogs of any size
Cats in carriers or on harness leads
Well-secured small animals and birds in travel carriers
Service animals, always, no exceptions
Please keep in mind
Staff may ask reactive or unwell pets to wait outside with a companion
!
Clean-up supplies are by the front desk if needed — just ask
!
Fitting-room harness try-ons are handled one pet at a time for everyone's comfort
!
We reserve the right to ask any pet to leave if there's a safety concern